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Customer Service

How can we help you?

Do you have a question about our products?
Or do you need help with issues about purchase, warranty and conditions? Feel free to contact us.

Payments

We want your shopping experience to run smoothly. That is why we have several safe and reliable payment methods you can choose from. All the questions about the payment procedure can be found here.

Returns

Not satisfied with your product after all? Or is it broken? That’s a bummer. We’re going to do something about it. Promise. All the questions about returns and exchanges can be found here.

Privacy policy

Data privacy is of great importance to Bunker501 and we want to be open and transparent about processing your personal data. We, therefore, have a policy that explains how your personal data is processed and protected. All questions about privacy can be found here.

Delivery

If the article(s) you ordered are in stock, we will, of course, send them to you as soon as possible. Your order will then be delivered safely and discreetly by PostNL. All questions about ordering and delivery can be found here.

Account

Members get more! Manage all your orders and returns in one place. Order faster with your saved address information. Access your shopping cart on any device. Get information about the latest news, the newest products and last but not least, get discounts!

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  • Opening hours showroom
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
  • Time
  • 09.30 - 18.00
  • 09.30 - 18.00
  • 09.30 - 18.00
  • 09.30 - 21.00
  • 09.30 - 18.00
  • 09.30 - 17.00
  • Closed

FAQ Shipping

Here are the questions we receive the most. Is your question not listed? No problem, we are happy to help! Get in touch with our team.

Orders placed before 4 PM(UTC+1) are generally shipped within 2 business days. Exceptions made are weekends and national holidays. If for any reason we are unable to process your order in the normal fashion we will contact you as soon as possible.

Orders placed before 4 PM(UTC+1) are generally shipped within 2 business days. Exceptions made are weekends and national holidays. If for any reason we are unable to process your order in the normal fashion we will contact you as soon as possible.

You will receive your tracking number(s) by email. Usually this email will hit your inbox within 36 hours and when it does it means your order has left the warehouse. If you haven’t received one, check your spam filter and then get in touch with us at support@bunker501.nl. 

At the bottom of your shopping cart or at the top of the checkout, there’s a field to enter a coupon code or gift certificate code. Enter your coupon or gift certificate code, then click”Apply” to deduct the coupon amount from your order total. If the amount exceeds the order total, the balance will remain on the coupon code to be used on future orders. 

FAQ Returns

Here are the questions we receive the most. Is your question not listed? No problem, we are happy to help! Get in touch with our team.

If for any reason you are not satisfied with the item you’ve purchased, you’re able to return the item to us within 14 days after you’ve received the item. Please note that you have to meet the following requirements to be eligible to return the item:
  • The item or product has not been used. Having a hands-on look with the item is allowed.

  • The item is still in a new state, e.g. no damage to the item that has been inflicted after arrival of the item.
  • The item needs to have all original labels, stickers and packaging present.(As much as is possible.)
If for any reason you are not satisfied with the item you’ve purchased, you’re able to return the item to us within 14 days after you’ve received the item. Please note that you have to meet the following requirements to be eligible to return the item:
  • The item or product has not been used. Having a hands-on look with the item is allowed.
  • The item is still in a new state, e.g. no damage to the item that has been inflicted after arrival of the item.
  • The item needs to have all original labels, stickers and packaging present.(As much as is possible.)
When the returned items have arrived at our customer department and when the items are in good condition, we will refund the full price of the item according to the time you’ve purchased it. Refunds take place either via bank transfer, creditcard or Paypal, depending on the way you’ve purchased the now returned item. You will receive an e-mail notification when your refund ticket is being processed. Please, always include the customer receipt or a copy of the customer receipt when returning items. 

If for any reason you’re more keen on returning the item for another item, then please order the item you want on our webshop beforehand. This is to prevent issues where the item may not be in stock or when the item is no longer offered in our shop.

Location

Kelvinstraat 14A
7575 AS Oldenzaal
The Netherlands

support@bunker501.nl